Using Acopia is always a great customer experience (I have dealt with Terry for several years now, and always receive first class customer service) – thank you for maintaining this.
Our chosen supplier for a vast range of products, essential for the efficient running of a warehouse, plus the boxes and films used in our packing department. Friendly, efficient and attentive and can seldom be beaten on price. Highly recommended!
Following a comprehensive review of our shop fittings, I began purchasing items from Acopia in April 2010 and more recently I have been sourcing some of my printed materials through Acopia as well, items such as price tickets, petty cash pads etc. My Account Manager, Terry Gardner is very proactive and is always looking for ways to improve our working relationship, such as sourcing new products, designing bespoke items of furniture etc. Terry is also in regular contact which helps us both keep up to date with current stock situations. I have placed many orders through Acopia and although I can’t say there have never been any errors or problems, they have been minimal and have always been dealt with promptly and with total professionalism. We are currently growing our portfolio of shops and I am looking forward to working with Acopia moving forwards and I would have no hesitation in recommending them as a supplier.
Some feedback to those that need to know – your customer service has been just excellent!
On behalf of The North Ayrshire Cancer Care Trustees, we are delighted with the refurbishment of our Kilwinning shop, which has transformed the business resulting in a substantial increase in the takings.
Acopia has worked with the retail team at Demelza Hospice Care for Children for over three years. They supply consumables which we use on a daily basis and have been our supplier of choice for recent bespoke shop fits in Canterbury and Herne Bay. Their dedicated account manager, Terry Gardner, provides a personal, quality service enabling us to be resourceful and creative. Terry’s unpressurised visits and calls have allowed us to develop an open and trusting business relationship where neither party is afraid of honest feedback – either when things go right or wrong! Considering that much of the work provided by Acopia is detailed and personalised, their response time is always superb (Terry will even text to say he is in receipt of an email or message and will give a dedicated time to get back in contact. He never fails to do so). He is crucially aware that we are a relatively small charity with limited resources and so helps us to be resourceful and inventive without compromising on quality. He always appears willing to give us the best deal he can.
Acopia were instrumental in the roll-out of Full Scan Mode last year providing all the resources needed to make it a success. Together we designed the necessary pricing stickers,tickets and gift aid labels. Terry ensured full flexibility with the order in line with the roll-out timetable enabling a smooth transition – and increase in the gift aid contribution at each and every shop. Shop fits have proved to be organised and creative, not stressful, with Terry and his team working to a high standard and detail. Together we have used the cad designs to maximise densities in shopfloor space and the efficiency of back areas.
The Acopia team have worked closely with our own builders and electricians ensuring a smooth timetable to shop opening. They have mixed a palette of fittings shown in their brochure with bespoke pieces to create beautiful, individual shops that work. Terry has been quick to respond when things have not turned out as we would like offering refunds or replacements as appropriate. For example, bespoke perspex shelves for yarn did not prove to be strong enough and so we worked with Terry for a different solution to an awkward area which otherwise would not have been used. Interestingly, the most recent of these shop openings at Herne Bay has already recouped its lost income over the period of closure in less than 3 months.
We credit this success to the increased range and densities enabled by the shop fit; loyal, regular customers simply love the new look! Volunteer recruitment has also gone up as people wish to work in our beautiful new shop. It is a rare pleasure in business to work with a supplier that you can trust, that you enjoy working with and who always comes up with the goods. We consider ourselves lucky to have found these qualities in Acopia.