The customer care provided by our account Manager Linda Denman is first class, she always goes that extra mile to accommodate our requests, which are sometimes late due to our business requirements and tight timelines that we sometimes have to adhere to.
Stock control is tightly controlled, we get regular reports on stock levels which allows us to re-order stock in plenty of time.
Kevin Nield, Warehouse Manager from N2O Brand Activation
Using Acopia is always a great customer experience (I have dealt with Terry for several years now, and always receive first class customer service) – thank you for maintaining this.
Angela Gray from The Prince of Wales Hospice
Our chosen supplier for a vast range of products, essential for the efficient running of a warehouse, plus the boxes and films used in our packing department. Friendly, efficient and attentive and can seldom be beaten on price. Highly recommended!
Mark Hosken from Infinity Foods
Following a comprehensive review of our shop fittings, I began purchasing items from Acopia in April 2010 and more recently I have been sourcing some of my printed materials through Acopia as well, items such as price tickets, petty cash pads etc. My Account Director, Terry Gardner is very proactive and is always looking for ways to improve our working relationship, such as sourcing new products, designing bespoke items of furniture etc. Terry is also in regular contact which helps us both keep up to date with current stock situations. I have placed many orders through Acopia and although I can’t say there have never been any errors or problems, they have been minimal and have always been dealt with promptly and with total professionalism. We are currently growing our portfolio of shops and I am looking forward to working with Acopia moving forwards and I would have no hesitation in recommending them as a supplier.
Patricia Cook from The Children’s Society
Some feedback to those that need to know – your customer service has been just excellent!
Rosemary Fereday from Priscilla Bacon Hospice
On behalf of The North Ayrshire Cancer Care Trustees, we are delighted with the refurbishment of our Kilwinning shop, which has transformed the business resulting in a substantial increase in the takings.
Clive Jay, Vice President of The North Ayrshire Cancer Care Trustees
Acopia has worked with the retail team at Demelza Hospice Care for Children for over three years. They supply consumables which we use on a daily basis and have been our supplier of choice for recent bespoke shop fits in Canterbury and Herne Bay. Their dedicated account director, Terry Gardner, provides a personal, quality service enabling us to be resourceful and creative. Terry’s unpressurised visits and calls have allowed us to develop an open and trusting business relationship where neither party is afraid of honest feedback – either when things go right or wrong! Considering that much of the work provided by Acopia is detailed and personalised, their response time is always superb (Terry will even text to say he is in receipt of an email or message and will give a dedicated time to get back in contact. He never fails to do so). He is crucially aware that we are a relatively small charity with limited resources and so helps us to be resourceful and inventive without compromising on quality. He always appears willing to give us the best deal he can.Acopia were instrumental in the roll-out of Full Scan Mode last year providing all the resources needed to make it a success. Together we designed the necessary pricing stickers, tickets and gift aid labels. Terry ensured full flexibility with the order in line with the roll-out timetable enabling a smooth transition – and increase in the gift aid contribution at each and every shop. Shop fits have proved to be organised and creative, not stressful, with Terry and his team working to a high standard and detail. Together we have used the CAD designs to maximise densities in shopfloor space and the efficiency of back areas.The Acopia team have worked closely with our own builders and electricians ensuring a smooth timetable to shop opening. They have mixed a palette of fittings shown in their brochure with bespoke pieces to create beautiful, individual shops that work. Terry has been quick to respond when things have not turned out as we would like offering refunds ot replacements as appropriate. For example, bespoke perspex shelves for yarn did not prove to be strong enough and so we worked with Terry for a different solution to an awkward area which otherwise would not have been used. Interestingly, the most recent of these shop openings at Herne Bay has already recouped its lost income over the period of closure in less than 3 months.
Rachel Stead from Demelza Trading
Hello, I popped by to the Bognor site unannounced today hoping to purchase a couple of items, wandered into the warehouse and generally made a pain of myself. I wanted to write and thank you all for your excellent service. The staff in the warehouse were really courteous, despite my intrusion when they were busy, and took time to help me and advise that I phone in my order which they would then pick. As I phoned in the order, the gentleman answering the call and dealing with my order likewise could not have been more polite and helpful – all for a piddly small sale too. I’d like to pass on my thanks to all the staff we met at Bognor today and spoke to on the phone, it is rare to find such pleasant, good customer service these days and I’d like for them to know I really did appreciate it. I’ll certainly be back to pick up another order soon- but I’ll phone well in advance next time! Best wishes, Emma Ralph.
Emma Ralph from EJR Beads
Eastleigh looks great and our first days trading exceeded expectations. The powers that be, and more importantly our customers, love the look and feel. Many thanks to both you and Steve and the rest of the Acopia team for your support, flexibility and ability to adapt and react.
Paul Long-Collins from Sailors’ Society
The Hythe shop opened on Monday which was a fantastic opening day followed by a very successful second day. We’ve had very positive comments about the look of the shop, and we are all really pleased with the shop fit, so thank you!
Tim Stewart from Pilgrims Hospices
Having used Acopia for many years we have found them to be professional and reliable. Their prices have always been competitive and the service friendly.
Olivia Hubbard from Ariyan Logistics
Wonderful Customer Service and great prices too!!
I have been using Acopia for many years and plan to do so for the forseeable future. I consistently receive competitive prices and the products are top notch. I really appreciate the support and excellent Customer Service that I receive from Keith Gilbert, my sales rep and Linda Denman who supports me with my orders. It’s not often that I come across a company with such good customer service and as such I had to take the time to write this review. Please also finally let me add that the products I received are of such high standard, I could not be happier with them, I look forward to using Acopia in the near future.
Rob, Manager at TLC Electrical
A pleasure to deal with
Acopia are a company who give great customer service, all the staff that I have dealt with have always done their best to help me. When we have had an issue, they have resolved it in an honest and open way and are not afraid to say sorry if they have made an error and do their utmost to rectify it as efficiently as possible. They keep in regular contact without being too pushy and are a pleasure to deal with. I would not hesitate to recommend them to anyone who wants great service and good products.
Kay Steedman from Neville and More
An honest and reliable company, a pleasure to deal with. We came across Acopia at a trade show earlier this year. The company is local to us and we were drawn to their open and honest approach to sales. Since then we have been using them for a variety of our packaging requirements. The quality is better and having Keith on hand to answer any queries (including how the tape dispenser works!!) makes our life a lot easier. Acopia seem to have a solution for any requirement that we come up with and we would highly recommend them.
Christopher Blacklock from Temed
I have been dealing and placing orders with Leanna for some time now and our orders always arrive in quick time and we are always helped with our enquiry’s, Leanna helps a lot and gets things I ask for sorted very quickly and she is always a joy to speak to.
Jim Mitchell from Paladone
Extensive product range that is reasonably priced. Good customer service.