We are now almost a third of the way through the last quarter of 2019. After what has been a challenging year for retail, the high street must be holding it’s breath for the end of political turmoil to concentrate on the business of Christmas. Competition as fierce as always, getting customers through the door is key. So what has the biggest influence on footfall? Your window display! So how can you stand out in the crowd and engage with customers in the short moments it takes to walk passed your window? We take a look at some great things you could be thinking about to make the most of the next 2 months.

Know your customer

Magic & Sample

Magic & Sparkle

Worried about being on trend? One thing that never goes out of style is a brand’s ability to capture the imagination and tell its story. Consider your customer’s aspirations and reflect this in your window. They need to identify with the story so it needs to be relatable and relevant.

Take a look at this window by Marks and Spencer, playing on their “festive brand alternative” that has become synonymous with Christmas. The window shows the mannequins have been transformed into fairies with their modern take on a winter wonderland. This window is sure to delight the die hard Marks & Spencer fan as well as being intriguing enough to attract new ones.

 

Eye level buy level

It makes sense to place the central element of your window display at eye level.  It makes it easier to have an instant impact on customers.  Over time, customers will look forward to seeing it when they pass by. If it is an example of clothing, it will need to inspire and cleverly sell a lifestyle rather than be seen as just a product. Again, it’s all about being engaging as well as relatable.

Clever retail

Trick or treat shop window display

Trick or treat window display

Visual merchandising is more important then ever with competition from on line as well as pop-ups and other shops on the high street. This brilliant shop window by Coles Hardware heralds the Trick or Treat season with a very clever display that cost less than $100. Humour can go a long way in capturing the imagination and getting customers through the door.

Ultimately your window display is your billboard. It’s all about creating drama, impact and the unexpected – and it doesn’t need always need big budgets!

 

 

 

Marks & Spencers photo by Millington Associates

Coles Department Store photo by Noelle Nicks

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Loyalty schemes are seeing something of a renascence with 64% of brands reporting an increase in memberships over the past year. A lot has to do with the fact that schemes are certainly a lot more sophisticated than they used to be. As more and more retailers understand that the retail landscape is changing and move towards a more omnichannel model, programs can record every customer interaction with their brand, building better profiles to enable greater insights than ever possible before. This allows for more personal marketing to effectively lock-in customer loyalty.

We take a look at how the traditional image and offering of the ‘reward scheme’ has changed and why customers are keen to embrace this like never before.

Loyalty driven through personalisation

Locking In Customer Loyalty

A trip to the shops

This is the main driver of acceptance of loyalty schemes and there is a distinct connection between being able to offer this and achieving customer satisfaction. Consumers want to feel like they are an individual, that they receive unique and bespoke offers based on their shopping preferences and buying habits. Being able to deliver these personal experiences with frequent seemingly tailored communications keeps customers engaged and anticipating the next brand ‘message’.

Connecting brands

Making the loyalty scheme even more compelling is where brands deliver in greater value to their customers when connecting with partners. This allows strategic partners to reach a new audiences and deliver something really unique to their customer base. It really helps to ‘extend’ the brand in the customer’s eyes with matched special offers.

Behaving responsibly

When 81% of millennial’s expect the brands they ‘adopt’ to go beyond just generating profit – they want to buy-in to the brand itself and are determined to hold them socially responsible. Almost 66% of consumers are willing to pay more for products and services if the company is committed to reducing their environmental impact for example. Brands need to do more than simply say they stand for their core values, they need to be seen to living up to them. Creating brand ambassadors through an environment of responsible behaviour creates an emotional connection to the brand-and your opportunity to create customers for life. If you need greater footfall – make your scheme reward instore visits. It’s a fabulous way to incentivise your customer’s spend with you and keep them spending!

 

 

Statistics from Marketing Land, Crowd Twist