Frequently asked questions

Welcome to our FAQ page. Here you will be able to find solutions to many packaging, retail and specialist queries. If you can’t find the answer you are looking for, please feel free to call us on 0845 075 6111 or email us at sales@acopia.co.uk and we will be happy to assist your further. 

How can I order from Acopia?
Will I receive confirmation of my order?
How quickly can you deliver?

Through our nationwide network, we can get your product where you need it the very next day, as long as it is in stock and you are able to submit your order to us by 2pm.

What is your returns policy?
Can you store my product as storage space is a problem for me?
I want to look at greener packaging solutions - can you help me with this?
Do I receive rewards points for purchasing with Acopia?
Can Acopia packaging materials be printed with our logo to increase our brand presence?
Can I discuss bespoke packaging requirements with Acopia?
Can you help me optimise my packaging needs?
Do I need single wall, double or triple to keep my products safe?
I need a range of products for my retail operation from essential office supplies, to in-store displays and branded bags. Can you supply everything I need?
We have a number of retail outlets in our group - will they all be able to order through Acopia?
I require advice on designing and installing a new store interior that will make the most of the space I have as well as creating a welcoming environment for my customers - can you help me with this?
Can I see designs for my shop fit before the project starts?
I need specific retail essentials for a garden centre - can Acopia provide these?
I need to dispatch fragile and specialist equipment to my customers, can Acopia help me to choose the best protective packaging?
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