Frequently asked questions
Welcome to our FAQ page. Here you will be able to find solutions to many packaging, retail and specialist queries. If you can’t find the answer you are looking for, please feel free to call us on 0845 075 6111 or email us at firstname.lastname@example.org and we will be happy to assist your further.
You can order from us by phone on 0845 075 6111 or email us at email@example.com. We also have on-line account facilities – and you can find out more information here
Yes, you will receive an email from us detailing your complete order
Through our nationwide network, we can get your product where you need it the very next day, as long as it is in stock and you are able to submit your order to us by 2pm.
You can order from Acopia with complete peace of mind. If you change your mind with 100 days of ordering from us, we will provide a full refund. In the unlikely event that we make an error with your order, this will be rectified with you straight away.
We would be delighted to store your products securely in our warehouse so they are ready when you need them. We offer this facility completely free of charge.
We have a range of products that have been selected on merit that either come from truly sustainable sources or are made using a significant proportion of recycled materials. We can help you with the right packaging for your products to ensure you can reduce environmental impact as well as making cost effective choices.
Yes we have a very generous Loyalty Scheme in place – find out more here
Yes! We can work with you to display your brand on a range of packaging including labelling, tape, bags and cartons.
Absolutely – just call us on 0845 075 6111 and speak to our team who will be delighted to assist you.
With 40 years of experience, no one has our industry knowledge or expertise. We can evaluate your current packaging use and provide advice on how to streamline your packaging management.
As part of our intitial evaluation, we will work with you to understand your product range and work cost effectively to recommend the optimal packaging solutions.
Absolutley – we are specialists in retail support and can help in every part of your operation.
We have a facility called Single Source where orders for all outlets can be managed simply and efficiently. Talk to us about MyAcopia on 0845 075 6111
Acopia prides itself at being at the forefront when it comes to providing support, advice and materials for your shop-fit. We can project manage the whole process for you, from liasing with utilities to designing your store layout, supplying all the materials and co-ordinating the build.
We work with you right from the start to bring your ideas and plans to life. We take your vision and turn it into reality before a single pot of paint has been opened. We pride ourselves at being at the cutting edge in the industry by being able to present you with 3D drawings of your finished shop!
We have a range dedicated to both indoor and outdoor display to meet the requirements of a garden centre environment – from specific plant labelling, to plant display systems to products to help you look after your stock.
We provide bespoke solutions for your product dispatch needs to ensure your customers receive your products in pristine condition.